Prince John

📞 +91-8138977748 | +254-754182323
📧 princejp2018@gmail.com
🔗 https://www.linkedin.com/in/prince-john-04b82715

Executive Summary

Seasoned IT leader with 20+ years managing IT / ICT Operations & Technology infrastructure, ERP & MIS, Business Intelligence (BI), IT Governance, Strategic planning and developing high-performing teams. Expert in IT project management, delivering end-to-end ERP implementations, business intelligence solutions, and process control enhancements that drive measurable efficiency and cost savings. Adopted AI technologies & Python for workflow automations & analytics. Strategically aligned technology initiatives with organizational goals to deliver sustainable business impact.

My key IT competencies

IT Strategy & Governance | ITIL Compliance
IT Team Management
IT Support & Service Delivery Management
IT Project Management (Agile / Waterfall methodologies)
Enterprise ERP Transformation (Orion ERP, Oracle EBS, JD Edwards, E-Promis, Focus, Zoho)
AI technology adoption for workflow automations & analytics.
Business Intelligence & Advanced Analytics (IBM Cognos, Power BI, SSIS – SSRS)
Global ICT Operations & Infrastructure Management
Cybersecurity, Risk & Business Continuity Planning
Cloud Strategy (Azure, Hyper-V, VMware, SAAS
Vendor Management & Multi-Million IT Budgeting
Leadership, Training & Stakeholder Engagement

My Industry experience

Proven track record of delivering IT leadership, ERP implementations, and digital transformation across diverse industries, including:

Manufacturing – Chemicals, PVC / HDPE Pipes & Fittings
Retail / Distribution / Service – FMCG, Lifestyle Products, Cosmetics, Consumer Electronics, Automotive
Engineering & Construction , MEP & Power Distribution
Hospitality – Hotels, Property Management, Food & Beverage
Oil & Gas – Rigs, Drilling Operations
Mining & Logistics – Stone Quarry, Transportation

My Professional Experience - 22 years

Master Power Group | Nairobi, Kenya | 03/2022 – 07/2025
Group IT Manager (Key Role: IT/ICT Department Head - 5 Companies)

Lead and manage IT Department & System Controller teams across 6 companies, ensuring IT support &service delivery, ERP application performance, business vertical support, network infrastructure, and data security.
Report financial and operational KPIs to the Managing Director through MIS and BI dashboards.
Implement strict process controls, SOP enforcement, and operational audits to prevent financial leaks and inventory discrepancies.
Designed and maintained Business Continuity & Disaster Recovery (BCDR) procedures, ensuring compliance and resilience across group companies.
Administered the Active Directory, Domain Services, Firewalls, VPN, and enterprise network security with capacity planning and control frameworks.
Developed IT policies, service catalogues, SLA documentation, and compliance records.
Designed and programmed in-house business applications to bridge ERP functionality gaps and extend workflows to mobile devices.
Managed IT budgeting, vendor negotiations, licensing, AMC renewals, and IT supplies procurement.
Transformed IT team from reactive to proactive by implementing monitoring frameworks, preventive maintenance, and IT governance policies.

Digital transformation delivered:

Implemented Orion Oracle ERP Application & MIS Reporting Systems across 5 Companies.
Implemented Microsoft Office 365 (O365, Email, OneDrive, Teams and SharePoint).
Implemented Hospitality Systems: Opera PMS, Micros POS, Symphony, My Inventory, Sun Financials.
Designed and developed 100 + advanced reports for analytics and c-Level decision making.
Developed ERP extensions & mobile applications for workflow automation.
Directed the Digital Marketing platforms: Websites, SEO and revenue generation channels.

Key career achievements

Led IT / ICT Department operations covering strategy, budgeting, vendor management, and service delivery for 1,000+ users — optimizing resources, controlling costs, and ensuring 99.9% system availability.
Directed full-cycle ERP implementations (Modules - Finance, HR, Supply-chain, Procurement, Manufacturing, Contracting, Projects, Inventory Control, Warehousing, and Retail & Distribution) across multiple industries, delivering standardized processes and improving efficiency by 30–40%.
Successfully managed and delivered enterprise IT projects valued at $6.5M+, leading teams of 50+ IT staff, consultants & key controllers, achieved consistent on-time and under-budget delivery while aligning solutions with business strategy.
Deployed enterprise-wide Business Intelligence platforms, automating executive dashboards and reducing the total user’s MIS reports generation time by 500+ hours per month.
Championed Digital Transformation initiatives, introducing paperless document management and electronic signature workflows that accelerated approvals and improved compliance, improving operations and cost efficiency by more than 60%.
Transformed IT infrastructure and Support operations, reducing downtime by 40% and establishing IT governance aligned to ITIL – ITSM standards.
Awards received for Best Employee & Quality Management services contributions.

Previous work history

Laith Al Obaidi Motors LLC, Dubai, UAE | 05/2019 - 12/2021
IT Manager (Key Roles: IT Division Head | Digital Transformation | New Showroom & Service Centre Setup)

United Engineering Construction LLC, Sharjah, UAE | 01/2019 - 05/2019
Senior Systems Analyst (Key Role: ERP Projects Lead )

Al Sayegh Group | Dubai, UAE | 09/2016– 01/2019
IT Manager (Key Role: IT Department Head )

Shelf Drilling DMCC | Dubai, UAE | 12/2013– 08/2016
Systems Manager (Key Role: Global Transformation Project )

EROS Group | Dubai, UAE | 03/2004– 05/2013
IT Manager (Key Role: Digital Transformation Projects, Business Intelligence Project)

Sai InfoTech | Munbai, India | 02/2002– 10/2003
Senior System Analyst (Key Role: Lead Programmer- Web application projects)

U-negotiate Info | Mumbai, India | 03/2000–02/2002
Projects Lead (Key Roles: System Analyst, Programmer)

My Technical skills - Hands on Experience

ERP & Enterprise Applications: Oracle EBS R12, Orion ERP, JD Edwards, Focus, Zoho ERP. EPromis ERP, AKST Ready Soft (Ready Mix).
AI / Python adoption in workflow automation and analytics. Advanced prompt engineering for content creation and market research.
Hospitality Applications: Oracle Opera PMS, Micros POS, Symphony Inventory Control, Sun Financials.
Databases & Development: Oracle PL/SQL (11G/12C), Microsoft SQL Server (Queries, Mirroring, Restoration), MySQL; ASP.NET, VB.NET, C#, JavaScript, VB Script; Web Portals & CMS Development.
Emerging Technologies: OpenAI & GPT – advanced prompt engineering and model-specific instruction for optimized results.
Business Intelligence & Reporting: IBM Cognos, Power BI, Oracle BI Discovery, SQL Server Reporting & Integration Services (SSRS, SSIS, ETL, Data Transformation & Modeling).
Cloud & Virtualization: Microsoft Azure, Oracle Cloud, SharePoint Cloud, SaaS / PaaS / iPaaS, G-Suite, VMware, Microsoft Hyper-V, Citrix Server, XenApps, Remote Apps.
Oil & Gas / Drilling Applications: Info stat RIM Drill, RMS, GMS.
QHSE & Training Applications: Petrofac SkillsXP, Petroed SkillGRID, DNV Synergi.
Infrastructure & Enterprise Systems: Microsoft Exchange, Active Directory, ITIL/ITSM Service Desk (Spiceworks, Dell KACE, SolarWinds), Document Management & Storage Systems.
Mobility & Device Management: SOTI MobiControl, Samsung Knox.
Collaboration & Productivity Tools: Microsoft O365 (Outlook, Teams, SharePoint, Word, Excel, PowerPoint), MS Project, Visio, Jira.

Education & Certifications

B.Sc. - Computer Science (Mangalore University - India). 1998
MBA - I.T. Management (ISMS - Mumbai - India). 2013
ITIL V3 - I.T. Service Management (Exin - Axelos).2016
Microsoft.net Programming (Aptech - Dubai). 2007
QMS Internal Auditor course - ISO 9001:2000 (SGS - Dubai). 2008
EMS Auditor Training course - ISO 14001:2004 (LRQA - Dubai).2010
VAT Foundation – UAE VAT 2018 (PwC – Dubai). 2017

Travel Essentials

Passport: India / Valid up to: 16-Jan-2029
Residence permits held: Kenya / UAE / India
Driving License: Kenya / UAE / India
Travel Vaccinations done: Covid , Yellow fever

My Personal Interests / Hobbies

Nature Photography – Amateur on Canon EOS70D.
OpenAI & GPT research & Prompt engineering techniques.
Plays Badminton / Football.